Given the nature of internet communications, network slowdowns and down times are unavoidable. While we employ the most up to date technologies in providing our valuable customers with live help support, there are a variety of factors that could cause slow or broken connections to the live help system. These factors include:
* Type of Internet connection used
* Internet Service Provider (ISP)
* Time when you are accessing the service
If you have an issue that requires our attention and are unable to reach us via live help, please contact one of our helpful customer service representatives via email.
If the Debit or Checking card has a VISA or MasterCard holographic logo on it, they are generally acceptable as payment through PayPal.
If the card is not a VISA or MasterCard, it may not be acceptable.
American Express also issues certain Gift/Debit cards, which are acceptable for use through PayPal.
A pending e-check is a type of payment option available with PayPal.
A pending e-check is just like writing a normal check, except electronically.
Just like normal checks, pending e-checks take a few days to clear while PayPal verifies the funds are present within the senders account.
Once the check has cleared, the money is transferred to our account and then delivery account information can take place immediately thereafter.
An e-check results when a payment is sent from an unverified account without sufficient balance in the PayPal account to cover the cost of the order.
PayPal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay.
To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in PayPal before you place an order.
To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
If you have mistakenly sent a pending e-check, you may log onto our live chat (Live Help) to request a refund.
If you wish to receive an instant account information delivery, you may place the order with a valid credit card.
Our live chat (Live Help) representatives can guide you through this process and will answer any questions you might have.
The PayPal verification system is quite simple and easy.
Once you have created your PayPal account, you have the option to acquire verified status by completing a process through your bank.
After logging into your PayPal account, click the option that says verify my account, and PayPal will give instructions on what to do next.
PayPal will make two small deposits into the bank account attached to your PayPal account and they will request that you verify exactly the amounts that they have deposited.
After checking your bank records, simply enter the deposit amounts into the PayPal query page and your account will then attain verified status.
To open an account in PayPal, simply visit www.paypal.com.
From there you can click on the 'sign up' button and follow the registration process.
PayPal has a user friendly system to help new users create their accounts.
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